Use of Information, Data Protection and Internet Privacy
The Real Protein Company Ltd (trading as Direct Nutrition (Direct Nutrition)) considers the protection of your privacy as a visitor to our web site as very important.
Direct Nutrition is committed to ensuring that your privacy is protected at all times. You can be assured that any information you provide will only be used in accordance with this privacy statement.
Please remember that the security of information transmitted over the Internet cannot be guaranteed.
Personally Identifiable Information
Direct Nutrition only collects data as is required to fulfil your order—such as name, address, telephone number and e-mail address etc only when it is voluntarily submitted to us on this site. We will only use the information to improve our level of service and the content of our web site; provide you with tips, helpful information, product news and updates; send you samples of products; notify you of new Direct Nutrition products and services; seek your views on our products and services and for our own internal purposes.
In order to submit orders for products at the Direct Nutrition.net website, you will be requested to submit certain personal information; this personal information shall be used to process and deliver your orders, to communicate with you concerning your order, to process payment of your order and to maintain records of your account. This information may also be used, and shared with third parties to act on Direct Nutrition's behalf, to prevent fraud or abuse of the website.
Under relevant data protection legislation (the Data Protection Act 1998 in the UK) you are entitled to obtain from Direct Nutrition (the Data Controller for the purposes of the data protection legislation) a printout of the data held concerning you and to have any inaccuracies in this data rectified.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
Non-Personally Identifiable Information
Direct Nutrition also collects non-personally identifiable information in aggregate form to track data such as the total number of visits to our web sites, the number of visitors to each page of our web sites, and the domain names of our visitors' internet service providers. We use this information, which remains in aggregate form, to understand how our visitors use our web sites so that we may improve them. We may also share this information with other Direct Nutrition companies. NO PERSONALLY IDENTIFIABLE INFORMATION IS DISCLOSED IN THIS PROCESS.
Use of IP Addresses
An Internet Protocol (IP) address is a set of numbers that is automatically assigned to your computer whenever you log on to your internet service provider or through your organisation's local area network (LAN) or wide area network (WAN). Web servers automatically identify your computer by the IP address assigned to it during your session online.
Links to Other Web Sites
Direct Nutrition may place a "cookie" in your computer's browser. Cookies are small text files which provide us with information about how often someone visits our site, and what they do during those visits. Cookies do not themselves contain any personally identifiable information but if you provide such information to us, for example by registering with us, it may be linked to the data stored in the cookie.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
In all cases Direct Nutrition operates secure data networks protected by industry standard firewall and password protection. Direct Nutrition has security measures in place to attempt to protect against the loss, misuse and alteration of your user data under our control.
Except as outlined below, only authorised employees have access to the information you provide us. Further, we impose strict rules on Direct Nutrition employees who have access either to the databases that store user information or to the servers that host our services. Whilst we cannot guarantee that loss, misuse or alteration to data will not occur, we make every effort to prevent such unfortunate occurrences.
Sharing Personally Identifiable Information with Third Parties
Direct Nutrition employs selected third parties to provide Direct Nutrition with support services in connection with processing orders made through this web site - including delivering orders, analysing data and processing credit card statements - and such parties will have access to your information necessary to enable them to provide those services. Please rest assured that all companies providing such support services may not use your information for other purposes and are required by Direct Nutrition to meet the same high standards of data protection.
Except as stated above, Direct Nutrition will not sell or rent personally identifiable information to any third party for any purpose.
In certain special cases, we may disclose your personally identifiable information in the following circumstances:
when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to you, or otherwise injuring or interfering with Direct Nutrition's rights, property or operations, other users of this site, or anyone else who could be harmed by such activities; or
when we believe the law requires it, or in response to any demand by law enforcement authorities in connection with a criminal investigation, or civil or administrative authorities in connection with a pending civil case or administrative investigation.
You can request a copy of the information we hold concerning you or revoke your consent to our using your information for the above listed purposes at any time by contacting us at info@DirectNutrition.co.uk or at the following address:-
3 Harrison Court, Hilton Business Park, Hilton, Derby. DE65 5UR
Changes will be added to this page as required.